Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at GreenCrypto
What are your shipping rates?
We have a fixed shipping rate of $5.99 USD to all destinations worldwide.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via info@greencrypto.eu
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via info@greencrypto.eu to request for such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday
Refund Policy
We accept returns within 30 days, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
To start a return, you can contact us at info@greencrypto.eu or by using our stores' contact form. You can initiate a return using our fast and automated service within 30 days. If your return is accepted, we’ll send you further instructions and provide a Return Mailing Authorization number and address for Returns Processing. We do not provide labels at this time and items sent back to us without first initiating a return will not be accepted.
You can contact us for any questions regarding returns & refunds at info@greencrypto.eu, by phone at + 372 (60) 39201 , or by sending a letter to our mailing address below. You will generally receive a response within 2 business days.
GreenCrypto Corporation OÜ
Registrikood 16096976
Lõõtsa tn 5-11, Tallinn, Harju maakond, Estonia, CP 11415
+ 372 (60) 39201
*Returns are not accepted at our mailbox above.
Damages and issues
Damaged, defective, or incorrect items must be reported within 7 days of delivery. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Any orders with issues are subject to a full refund or a replacement, based on the decision of our customer.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not process exchanges at this time.
Refunds
Once we’ve received and inspected your return, we will issue you a full refund in 5-7 business days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Chargebacks & Disputes
Please contact us by e-mail before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Cancellation / Return / Exchange Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 12-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via info@greencrypto.eu
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00 pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via info@greencrypto.eu to request such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
What are your shipping rates?
We have a fixed shipping rate of $5.99 to all destinations worldwide.