Why Wasn’t My Purchase Completed?
When we aren’t able to process your ipuy.com order, you’ll receive an automated email letting you know. If you can’t find the email, search your inbox for emails from @ipuy.com and check your spam or junk mail folders.
If we couldn’t process your order, this may be because of:
- An issue processing the payment on the seller’s end
- The shop is temporarily unable to accept orders
- Trying to purchase an ipuy.com gift card with a prepaid card. You can’t use a prepaid credit card or PayPal to purchase an ipuy.com Gift Card.
- You used multi-shop checkout and one of the payments couldn’t be processed
We aren’t able to share details about the status of another member’s shop, but please know that our teams work with sellers every day to resolve these issues. Learn more about our House Rules.
If your order was canceled by the seller, this will be indicated in an automated email about the cancellation. We recommend that you contact the seller directly with any questions.
Why couldn’t my multi-shop purchase be completed?
When an order is placed using multi-shop checkout, the purchase is processed as one transaction. If there is an issue processing the payment in one of the shops, the entire transaction will fail. Learn more about purchasing with multi-shop checkout.
If you encounter issues with multi-shop checkout, you can make the checkout for each store separately.
Why is the order still on my credit card or bank statement?
You may still see a pending authorization hold on your credit card or bank statement. This is a temporary hold, and ipuy.com hasn’t charged you for the order.
When you make a purchase, a hold is placed to ensure that sufficient funds are available for the transaction. When an order cannot be completed, the hold is typically removed from your statement within 2–5 business days.
If the hold is still on your statement after 5 business days, please contact your bank or card provider directly.